Digital Transformation in Oil & Gas Industry Nigeria: Case Study

Introduction

Client Name
MRS Holdings Ltd.
Business
Oil & Gas
Country
Africa
Subsidiaries
MRS Oil Nigeria Plc, MRS Oil & Gas Ltd , Corlay Global SA

MRS is a Pan-African conglomerate of companies diversified in activities, but focused on capturing the entire value chain of over all downstream oil business of 7 different West African Countries Nigeria, Cameroon, Benin, Togo, Cote D'Ivoire, Guinea, Geneva in Oil Supply & Trading, Logistic, Aviation Construction, Lubricants, Distribution and Retail Business of petroleum products.

MRS Group operates around 700+ retail stations across West Africa region.

10k+
Employment
USD
200M+
Turnover
20Million liter
Per DayLoading Capacity
Services in
- Nigeria
- Cameroon
- Benin
- Togo
- Cote D’lvoire
- Guinea
- Switzerland

Business Goal

From streamlining operations with a business-critical & data-centric platform to enabling a real-time 360^o view of operations across the value chain. Creating strategic roadmap to assess every operation and identify digital leaps for achieving specific business objectives.

Pain Points

Lack of
automation
Data redundancy, anomalies,
inconsistency, and inaccuracy
Accessibility issues due to internet
connectivity issue at terminal
Unavailability of timely business
critical information
Lack of a platform adaptable to
changing business dynamics
Business loss due to data
manipulation, operational & data
issues
Misalignment of multiple business
units with no centralised MIS
reporting view
Unorganised and ad-hoc
governance across business
units
Important events and tasks missed
due to lack or tracking & reminders/
notifications
Dependencies on multiple third-
party systems
Complexities & delays in change
management
Disputes with customers due to lack
of transparency

Client

Sayyu Dantata

Founder & GCEO, MRS Holdings Ltd.

The biggest pain I have is, neither having a bird's-eye view nor a ground-level view of
the of data related to my business. I even do not know what I see is accurate and is timely
information currently.

Hidden Brains Approach

Since a solution was to be provided for an industry consisting of a number of different Business Units, proper planning was required and the process-makers sat down together to decide the approach to be taken. Discovering & implementing the magic of three "S" indicating "Solve", "Simplify" and "Sustain"

Discover

Discovering and identifying the needs based on the business priorities and critical business operations. This includes onsite visit, business requirement gathering, stakeholder interview sessions spread across 4 months.
Solve

Complete solution for automation of the operations to reduce manual works. Advanced Role Management System for Flexible Operations across organisation. This was possible due to discovery approach been taken where all existing business workflows were documented.
Simplify

Complete Synchronization between different systems to ensure smooth operations. Advanced hardware integration for ensuring security. Identifying gaps between operations & business processes, simplifying the process with the help of domain experts and visits to operational sites.
Sustain

Advance Reports System in place to plan business strategy. Market Analysis by on-site tours and recommendations for advancements. Defining & implementing up to date and upgraded business processes to complement business.

Hidden Brains Solution

Digitalising the operations across multiple departments

Customer Sales Portal Development

Customer portal application that includes sales portal, CRM integration, custom ERP system integration, accounting & finance system integration, B2B, B2C, as a part of enterprise sales portal.

Bulk sales process
CNI sales process
Retail sales process
Lubricant sales process
Aviation sales process

Programming loading ticket
eWallet solution
Throughput sales process
Integrations
Point of sale (POS)

Custom ERP Software Development

Advanced ERP software solution to go with custom CRM development as a part of CRM & ERP software suite integrated with accounting software solution.

Customer change request management
Customer credits management
Order processing
Customer care support system
Support ticket system
Document management system

Communication & collaboration tool
Approval process
Integrations
Workflow automation
Tracking & visibility

Terminal Management System (TAS) & Terminal Automation

Bulk terminal management through terminal logistics software and integrated terminal automation system to automate fuel terminals.

Gantry & loading automation
Exit & entry gates automation - truck identification system
Loading ticket Processing
Aviation bowser processing with ROB
Customizable alerting schedules
Remote terminal configuration changes
Stock control & reconciliation

Fuel quality certificate generation
Loading program management
Vehicle scheduling & queuing
Tank farm management system
Real time visualisation of loading
PLC based automatic way billing
Terminal loading report

Finance & Accounting Platform Development

Leveraging fintech software development expertise, to come up with custom accounting software and finance platform implementation to be part of SaaS accounting solutions ecosystem.

Bank reconciliation, payments & receipts
Cash payments & receipts management
Single & multiple journal vouchers
Accounts payable
Accounts receivable
Chart of accounts
General ledger
Trail balance module
Balance sheet
Cash flow management
Credit management

Budgeting & forecasting
Fixed asset management
Vendor credit memos
IRS tax forms
Automatic tax calculations
Account reconciliations
Invoice processing & automatic invoicing
Online payment processing
Profilt & loss statements (P&L)
Board reports
Integrations

eProcurement Management System Development

Cloud-based procurement platform, contract management software, procure to pay software, and vendor management software development as a part of enterprise procurement software solution.

Purchase requisition
Request for proposal & request fir quotation
RFP & RFQ response
Purchase order
Good received
Purchase voucher
Contract management
Delivery planning

Materials management
Vendor/supplier directory & management
Vendor credit management
Quotation management
Bill entries management
Vendor audits & vendor relationship management
Accounts & payments

Supplier Management Platform & Supply Chain Management Software Development

Cloud-based supply chain management software, e-procurement software, to cater supply chain operations as a part of enterprise supply chain management solution (SCM Solution).

Approval process
Creation & management of zones
Supplier catalogue management
Maintain approved supplier list
Supplier performance and ratings
Acquisition of raw materials

Inquiry process
Order management
Delivery & logistics management
eWallet & finance management
Reports and analytics

Warehouse Management Software & Inventory Management Solution

Custom inventory management software development providing warehouse management solutions, Supply chain inventory management platform, and warehouse software integration services.

Inbound & outbound stock management
Stock reconciliation
Stock level metrics
Automated reorder
Inventory allocations & inventory transfers
Bill of materials (BOM)
Multi-site inventory management

Multi-location warehouse management
Bin transfer management
Repackaging
Ownership transfer
Logistics & delivery
Department & staff management
Realtime-inventory tracking

Custom Asset Management Software Solution

Asset tracking software that includes asset lifecycle management solution, asset tracking process automation, and asset management software.

Item classifications
Assets masters management
Purchase voucher management
Asset register & capitalisation
Asset transfers
Asset lifecycle management & assets retirement process

Alerts & reminders for maintenance
Predictive & reactive maintenance process
Asset accounting
Asset tracking
Procurement & purchasing
Reports & analytics

Cloud Based HRMS Solution

Human resource management system software that includes HR Software solution, payroll software solution, as a part of Payroll & HRMS software solution ecosystem. Employee self-service portal integration.

Leaves & attendance policy management
Policy settings & adherence
Timesheet management & overtime calculations
Employee loan management
Contractual employee management
Expenses & voucher management
Employee contract and documents management
Employee engagement

Employee onboarding
Exit process management
Pay adjustments & payslip generation
Payroll processing & salary disbursements
Reminders & alerts
Access control management
Real-time reports & analytics

Cloud Based Employee Self-service Portal

Employee portal development integrated with custom HRMS software.

Expenses requests & claims
Payment requests
Loan requests
Salary slip generation & printing

Online punching
Attendance reports & shift details
Document management
Alerts & notifications

Retail Stations Management System

Retail sales software with store management solution, fuel station management software, Petrol pump solution tools, petrol pump management system, filling station management system, and gas station management software as a part of custom retail software solution.

Product management
Sales management
Billing & invoicing
Purchase management
Manpower/HR & shift management
Stock management
Loyalty programs
B2C Sales [ Cash / Scan N Pay ]
Petrol pump accounting system

Expense management
Daily closure process
POS (Point of Sale)
Station/Shop services timings management
User management
Ewallet solution
Ordering process
Reporting & analytics

Smart Attendance Management System

Employee attendance management solution having realtime attendance tracking system, employee tracking system, biometric attendance management system, face recognition attendance system, mobile attendance management system and AI based attendance management system.

Online and offline clock in and out
Leaves, holidays and abcense management
Flexible employee scheduling
Contracted employee attendance
Visitors management
Multiple company locations management
Employee shifts management
Attendance dashboard
Punch reports

Punch in and out through face recognition and biometric attendance
Employee self service through attendance mobile app
Employee tracking
Online-offline data sync
Notifications & reminders
HRMS & payroll integration
Calendar integration
Advanced analytics & reporting

Multivendor eCommerce Marketplace Development

Online multivendor marketplace that leverages seller portal, retail shopping, advanced shopping cart development, B2B, B2C, accounting software integration, custom CRM Integration, custom ERP integration.

Raffle management
Donations
eWallet
Merchant onboarding & seller portal development
Quick payments through advanced shopping card development

Customer journey tracking for retail shopping
Targeted advertising
Logistics & shipment
Deals & loyalty programs solution
Payment software solution

Analytics & Reporting Platform

Custom analytics reports software that includes data visualisation tool, business insights tool, custom dashboard solution, custom BI tool development, real-time dashboard development, smart dashboard software & intelligent dashboard solution.

Centralised reporting platform
Multi-countries and multi-location reporting & dashboard
Interactive data exploration
Data visualisation
Advanced analytics
Data monitoring & corrections

Automated alerts
Sales dashboard
Activities dashboard
Loading dashboard
Accounting dashboard

Achievements

5 years of journey, through design, development and implementation of 16 modules for
managing 5 countries operations, resulting in not only business sustainability but also
business growth during Covid times too.

Overall the companies associates / vendors / customers / management got
transparency & real time data to take right decision / take corrective actions.

I never imagined that one day I could run my business through my iPad. Hidden Brains team made this possible. I can proudly say that Hidden Brains played a key role for MRS Holdings in the digital transformation journey.