IT Solutions for Petrochemical in Nigeria, Africa: Case Study

About Client

NameOMV

RegionVienna, Austria

IndustryOil and Gas, Innovative
Energy and High-end
Petrochemical Solutions

Brief Description

Our client OMV is one of the largest Oil & Gas companies with millions of patrons in countries across Europe. Incepted 60 years ago, OMV is a well-known brand and has filling stations in Europe, the Middle East, and Africa.

Objectives

OMV, one of Europe’s largest oil and gas companies, was looking to modernize its core operational systems and ensure easy access to data. It was crucial to centralize receipts stored in separate databases based on the location of the fuelling stations and make the fuel receipts data distributed over various databases accessible to the customer.

Expected Outcome

A smart and reliable way to have all your fuel receipt located in one app which would reduce the manual efforts and calls received by the company and also fully automate Avanti Stations.

An app that works as your fuel buddy helping you find fill stations across 3 continents and assist you with finding the best route on your long road trips

The Pain Areas

OMV has 1450 filling stations serve millions of customers. The receipts for each refuel were stored in separate databases based on the location of the fuelling stations. The focus was to use technology to ease out pain areas faced by customers, centralize this data repository, and make the receipts available to the customer. The need was to align with intelligent business processes, integrated and centralized systems with high information visibility.

Expected Outcome

Completely eliminate the pain area of physical printouts across 1450 filling stations. Identify any backdated receipt in a matter of a few clicks.
Reliable way to keep all fuel receipts located in one app which would reduce the manual efforts and calls received by the company

Fully automate Avanti Stations.
Seamless transition from scattered databases to a consolidated, central database
Path Finder feature to find a route and suggest users refuel point

Key Challenges

Understanding

existing OMV processes

Architecture to

support Big Data

Reverse Engineering of

the existing products

Seamless App in

English and German

Manage large data volume

from multiple fuel stations

Data Migration

of past receipts

Different Pattern

of data per fuel stations

The Impact

1450+

Avanti Stations
Automated.

50%

Increase in
Customer Loyalty

Data Loss

100%

Accuracy in
Maps and Filling
Station Locations

70%

Reduction in
use of Paper

Hidden Brains Path to Success

Reverse Engineering

Gather details of design,
requirement specifications,
and functions of a product by thoroughly
analyzing the product.

The Promise

Hidden Brains assured to the
client that there would be
no data loss during the
revamping of the existing
system and data migration.

The Planning

As part of the analysis and reverse
engineering phase, Hidden Brains finalized
sprint planning and identified

the best appropriate resources
to ensure optimum results.

Proof of Concept

The filling station finder would be the project's highlight,
requiring the app to accurately pin the
stations on the map with a high level
of accuracy. To achieve this result,
the Hidden Brains team created the proof of concept for the app.

Development

The development stage began with the backing of
strong reverse engineering and developed
with utmost care and a high level of quality
to ensure that OMV brand values are
showcased in the final product.

Data migration

This stage revolved around merging data and achieved by
analyzing the invoices' XML files and patterns. Accurately migrate data of
all the old filling station receipts from different servers and
filling stations to one single server with
a high success ratio without losing a single receipt.

QA Tests

Conducted rigorous testing of the app to ensure
seamless functioning of data, features, and perks performance.
After meticulous testing of the app,
Hidden Brains and OMV were all set to launch the app.

The Launch

Successfully launched the app in both Apple App Store
and Google Play Store. Steered OMV as an innovative brand
and change brought positive feedback from existing clients,
ultimately making OMV customers into
one happy group of users across
three continents.

Journey Ahead

We are still proudly partnered with the client in maintaining the
app and adding new features to keep it freshThe ongoing journey.