Augmented reality remote assistance solutions for seamless problem solving, support & collaboration.
Hidden Brains offers AR based remote assistance app development solutions that allows on-field technicians/workforce to receive support from a remote expert using Augmented Reality. This real-time remote support software solution can assist businesses to increase efficiency, reduce costs, improve productivity, and profitability while constantly increasing customer satisfaction value.
Whether it is providing technical support, product sales & support, setting up heavy machinery, conducting audits, or providing remote treatment, Hidden Brains’ augmented reality powered remote support solution has limitless possibilities.
Our AR powered remote assistance solutions can strengthen business value across industries ranging from manufacturing, automobile, pharma, insurance, FMCG, energy, and healthcare.
Augmented Reality-Based Virtual Assistant
Empower your team with an AR-based virtual assistant to enhance customer care issues and operations issues. Get visually immersive and highly engaging support channel with a very rich user experience for customers.
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Video
CallingInteractive feature offering remote visual support solution where all calls are on a cloud-based video calling system. Enable customers to show the problem rather than telling.
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AR
AnnotationImmersive feature allowing customer support or product support specialists to seamlessly draw on-screen, allowing for better collaboration with end-users to increase efficiency.
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Call
RecordingRecord calls and access historical support data for staff training and best-practice sharing. Get transcription, save important information of conversation without lifting a pen.
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Conference
CallingConnect with customer and product support specialists when solving a customer issue. Chat and take calls and use this online conferencing tool to schedule meetings and events.
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Optimised
StreamingVirtual Assistant automatically optimizes video resolution for high end results. With our smart assist solutions, simply forget about a broken conversation or poor connectivity.
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Take and
Save PhotosCapture photos and save them to the call log for reference. Team members can communicate with others and share files, images, as well as get updates and feedback in real-time.
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Media
SharingSupport specialists can share their screen with the user, providing specific information needed to fix the issue, in the form of video, documents, photos, or website links.
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Geolocation
Now always ensure seamless support for your users irrespective of location. Capture GPS location of caller for easier dispatching in case a field support specialist is required.
Hidden Brains Smart Assist solution provides rich, effortless experiences, as well as improves key metrics, driving innovation to differentiate your brand.
Web Based Solution
Get a complete range of features of our web-based visual support solution that works seamlessly on all devices, including iOS, Android, tablets, desktops, laptops, and more, eliminating the requirement to download any app needed by the customer or support specialist.
Significant Cost Savings
Save costs associated to traveling by simplifying tasks related to customer service. Our remote assistant solution connects remote experts to on-field staff using augmented reality, improving efficiency and taking your business to the next level of success.
Reduce Technician Visit
No need for Technicians to visit on-site, connect directly to customers or stakeholders while sitting in the office and resolve complex issues. Remote assistance app provides access to information, bringing resolution of queries faster.
Customer Satisfaction
Guide customers to the best resolution. Deliver seamless handovers to live agents to create intelligent, consistent experiences that increase customer loyalty. With instant service and quick resolution, receive good feedback from customers.
Increase Efficiency
Know the problem before heading to the job site and assign appropriate resources to resolve. Remote assist software can help businesses handle repetitive queries so that technicians/staff can focus on more complex cases to improve efficiency.
Resolution Time
Provide resolution to technical glitches whenever and wherever your customers need the most in a quick & efficient manner. Deliver intuitive and personalized experiences across your different digital channels for seamless customer experience.
Increased Productivity
Stay focused on your core job and resolve IT issues with remote support software faster and increase productivity. Get trained network tech solve your IT issues with visual remote assistance & world-class IT support remote assist software.
Security
Complete security and privacy when it comes to remote support software with Multi-factor authentication, encryption, and data anonymization as well as all industry-best security standards.
Web Based Solution
Get a complete range of features of our web-based visual support solution that works seamlessly on all devices, including iOS, Android, tablets, desktops, laptops, and more, eliminating the requirement to download any app needed by the customer or support specialist.
Significant Cost Savings
Save costs associated to traveling by simplifying tasks related to customer service. Our remote assistant solution connects remote experts to on-field staff using augmented reality, improving efficiency and taking your business to the next level of success.
Reduce Technician Visit
No need for Technicians to visit on-site, connect directly to customers or stakeholders while sitting in the office and resolve complex issues. Remote assistance app provides access to information, bringing resolution of queries faster.
Customer Satisfaction
Guide customers to the best resolution. Deliver seamless handovers to live agents to create intelligent, consistent experiences that increase customer loyalty. With instant service and quick resolution, receive good feedback from customers.
Increase Efficiency
Know the problem before heading to the job site and assign appropriate resources to resolve. Remote assist software can help businesses handle repetitive queries so that technicians/staff can focus on more complex cases to improve efficiency.
Resolution Time
Provide resolution to technical glitches whenever and wherever your customers need the most in a quick & efficient manner. Deliver intuitive and personalized experiences across your different digital channels for seamless customer experience.
Increased Productivity
Stay focused on your core job and resolve IT issues with remote support software faster and increase productivity. Get trained network tech solve your IT issues with visual remote assistance & world-class IT support remote assist software.
Security
Complete security and privacy when it comes to remote support software with Multi-factor authentication, encryption, and data anonymization as well as all industry-best security standards.
Pinpoint Area
Microphone Control
Camera Control
Location
Video Recording
Notes
Full Screen
Streaming Quality
Zoom In/Out
Take Picture
On Screen Chat
Screen Sharing
Video Pause
Gallery Permission
Flash Light
Technology Platforms
Compatible with latest web & mobile platforms
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Web
Based -
Mobile Based
iOS / Android
Third-Party Integration
Seamless integration to deliver better value
to customers
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Enterprise Resource
Planning (ERP) -
Customer Relationship
Management (CRM)
Incidents Resolution
Facilitates real-time communication with experts to resolve incidents, provide training or support for maintenance tasks, improving response time.
Customer Support
Increased customer experience that ensures communication 24*7, as well as responding to customer needs in real time, increasing engagement levels.
Occupational Safety
Conduct verifications of working environment, conduct audits or accident investigation, ultimately reducing risk level & improving occupational safety.
Augmented reality-based remote support software not only provides support to professionals and administrators, but teams also stay connected. It enables technicians to work more efficiently and reduces problem resolution time. It uses AR and video streaming to connect the contact area with the main office and the customer center or the field where the operation is performed. This provides remote help to solve any problem.
Smart Assistance Solutions can be applied to a wide range of circumstances in different industries. Our remote visual assistance solution can be used effectively in many areas, including:
Technical Support Product Maintenance Insurance Claim Telehealth / Telemedicine Warranty & Claim Audit & Inspection Technical Training Product Sales & SupportOur Smart Assist - Augmented Reality based Remote Support solution is available for
Web-Based Application Mobile Based Application (iOS and Android)Yes, with the Smart Assist CRM application, you can connect any CRM or ERP to an in-house/third-party application for a seamless work experience to improve productivity, improve data accuracy, faster communication with customers, and improve the company visibility.
Yes. Our Smart Assist solutions are fully secure and SOC 2 compliant and implement best practices in terms of security, availability, processing integrity, confidentiality, and data protection.
Let's get in touch
enterprise solutions?
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Email[email protected]
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Nigeria+234 91 52 42 42 42